Privacy Policy
Last Updated: July 1, 2025
Welcome to DHE Luxury Suites and Hotel. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dhegroup.co.ke.
By using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following personal data when you interact with our site:
a. Information You Provide
- Booking Forms: Name, phone number, email address, booking details
- Contact Forms: Name, email, message content
- Newsletter Signup: Email address (via Mailchimp)
- Payments: Billing and payment information (handled via WooCommerce and relevant payment gateways)
b. Automatically Collected Information
- Cookies and Analytics: When you visit our website, we may collect technical information such as IP address, browser type, referring/exit pages, and usage patterns via cookies.
- Error Logs: We monitor server logs for errors through the Error Log Monitor plugin.
- Google Analytics: We use Google Analytics to understand website performance and user interaction.
2. How We Use Your Information
We use the information collected to:
- Process bookings and payments
- Respond to inquiries and messages
- Send you promotional emails or newsletters (with your consent)
- Improve our website and services
- Prevent spam and abuse using Akismet Anti-spam
- Ensure security, detect fraud, and troubleshoot issues
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers (e.g., Mailchimp for email marketing, payment processors)
- Third-party analytics tools (e.g., Google Analytics)
- Legal Authorities if required by law
4. Use of Plugins & Third-party Services
- Akismet Anti-Spam: Automatically checks comments and form submissions for spam.
- Contact Form 7: Collects information entered by you for booking or inquiries.
- WooCommerce: Handles eCommerce and booking transactions securely.
- Mailchimp (MC4WP): Stores email addresses for newsletter opt-ins.
- Elementor: Used for visual layout; does not collect data directly.
- Safe SVG: Ensures secure use of SVG media.
- Google Analytics (to be added): Tracks user interactions on our site.
- Social Media Platforms: Links on our site may direct you to platforms like Facebook, Instagram, or Twitter, where separate privacy policies apply.
5. Cookies
Our site uses cookies for:
- Saving user preferences
- Analytics
- Enhancing user experience
You may adjust your browser settings to decline cookies. However, some features of the site may not function properly without them.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your data
- Request correction or deletion of your data
- Withdraw consent (where applicable)
- Object to data processing
To exercise these rights, contact us using the details below.
8. Security
We implement industry-standard measures to protect your information. However, no method of transmission over the Internet is 100% secure. Use the site at your own risk.
9. Links to Other Sites
Our website may contain links to third-party sites, including social media pages. We are not responsible for the content or privacy practices of those websites.
10. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, you may contact us at:
DHE Luxury Suites and Hotel
https://dhegroup.co.ke
Email: info@dhegroup.co.ke
Phone: +254 723 000 010